Help articles

Creating a list and adding custom fields In this article Step 1: Create a list Step 2: Create custom fields Step 3: Access lists You will learn: Learn how to create a new list to add your contacts in Kasplo. Step 1: Create a list From the dashboard, go to Audience > Contact > List > Create List Create a list to import contacts (enable manage subscriptions and track history). Note: Manage subscriptions:  Enable this so subscribers can choose which lists they want to stay on or unsubscribe from. Tracking history: Turn this on to track changes in the number of contacts on your lists. You can monitor up to 10 lists or segments. Step 2: Create custom fields To create and map a custom field go to Audience > Contact > Custom fields > Create custom field.  Enter the custom field name you wish to import. Select “Yes” from Required if it’s mandatory, or “No” if optional. Choose the data type for import from the “Type” dropdown. Note: If a field is marked as required, it cannot be left empty when uploading the list. Click on “Create” to activate the custom field. This field will be visible during prospect imports, allowing you to map it accordingly. The custom fields you create will be visible when uploading contacts, allowing you to map and import them. Step 3: Access lists To access and manage your lists, go to Audience > Contacts > Lists. Here, you can edit, duplicate, and delete any created lists. Related articles How to Import reviews using Kasplo Reviews? How to collect product reviews using Kasplo Reviews? How to change the look and feel of your review widget? How to collect picture reviews using Kasplo Reviews? Book a meeting

Import contacts into Kasplo In this article Step 1: Before you start Step 2: Create list and custom fields Step 3: Importing contacts Step 4: Importing contacts from Shopify You will learn: How to create a list and import your existing contacts into Kasplo using a CSV file and to import contacts directly from your Shopify store. Step 1: Before you start To successfully import your existing contacts, prepare a CSV or .xlsx file that includes preferred fields and email address being the mandatory field.  Click here to download the sample file. Step 2: Create list and custom fields Before importing your prospects, you need to create a list (you can also choose an existing list) and set up any custom fields you want to import. Refer to the help article to create a list and custom fields Step 3: Importing contacts After creating a list go to Audience > Contact > Overview > Add contacts.  Add Contacts manually or Upload contacts bulk. Select “Upload contacts” for bulk import. Upload your CSV or .xlsx file  Check “Update subscribers” to keep the subscriber status in the list continuously updated. Click the “Contact List” dropdown and select the list to import contacts into. Map the fields that you want to import and click “Upload” Step 4: Importing contacts from Shopify Connecting your Shopify store with Kasplo allows you to easily import and sync contacts with a single click.  Go to “Dashboard” and click “Import Contacts From Shopify”. Imported prospects will appear in All Contacts. Access it from Audience > Contacts > Overview to see all contacts imported into Kasplo. Note: After the initial import, future contacts will automatically sync into our system. Related articles How to Import reviews using Kasplo Reviews? How to collect product reviews using Kasplo Reviews? How to change the look and feel of your review widget? How to collect picture reviews using Kasplo Reviews? Book a meeting

Moderating Kasplo product Q&A – a detailed rundown In this article Step 1: Accessing the questions option for the products Step 2: Collecting questions of customers Step 3: Publish or reject questions Step 4: Addressing the questions​ You will learn: Learn how to collect product questions, answer them, and showcase the responses to your audience. Step 1: Accessing the questions option for the products After connecting your eCommerce site with Kasplo reviews, customers can see the questions option in the product review widget for each product. Step 2: Collecting questions of customers By clicking “Ask A Question”, customers can write and submit their questions about the product. Step 3: Publish or reject questions Submitted questions will appear in moderation. Legitimate questions can be published with your answers, while others can be rejected. Step 4: Addressing the questions As the business owner, you can respond to the question by clicking “Answer” and choose to publish the response either publicly or privately. Note: Publicly: Publish the question on the website along with your answer. Privately: Send your answer to customers individually via email. The published question and answer will be displayed on the product review widget on the product pages. Related articles How to Import reviews using Kasplo Reviews? How to collect product reviews using Kasplo Reviews? How to change the look and feel of your review widget? How to collect picture reviews using Kasplo Reviews? Book a meeting

How to integrate your shopify store with Kasplo reviews? In this article Step 1: Install Kasplo Step 2: Sign in to your Kasplo account Step 3: Activating the Kasplo Reviews on your store Step 4: Add Kasplo as your site reviews Step 5: Add Kasplo as your product reviews Step 6: Add aggregate product review ratings to your catalog page You will learn: You will learn to integrate your Shopify store with Kasplo reviews.  Step 1: Install Kasplo To connect Kasplo reviews to your store, follow these steps to install. From Shopify, go to Apps > Visit Shopify App Store. Search and choose Kasplo Reviews. Click “Install” Complete the installation process by clicking “Install App.” Step 2: Sign in to your Kasplo account The login credentials will be shared with you over an email to your Shopify account ID. Login to your Kasplo account to manage your reviews account. Step 3: Activating the Kasplo Reviews on your store When you set up Kasplo for the first time, you’ll be prompted to activate the Kasplo reviews on your store. 3.1: From Shopify > Themes > click customize of the store you want to add the reviews. 3.2: You’ll be redirected to the customization page where you can select “App Embeds” and enable Kasplo Reviews. Step 4: Add Kasplo as your site reviews After enabling Kasplo reviews. Go to Sections > Home page > Scroll down > Apps  > Select Kasplo site reviews and save. Step 5: Add Kasplo as your product reviews Now that you’ve added the Kasplo app for site reviews, it’s time to incorporate it for products as well. This will enable a review widget for each product. 5.1: Go to the “Products” section in your Shopify dashboard, as indicated in the image below. Select the product page where you want to add Kasplo reviews. (You can also add reviews for multiple pages simultaneously.) 5.2: Once selected, the sections of your product page will be reflected on the left sideScroll down > Apps > Select Kasplo product reviews and save. 5.3: To display the aggregate star ratings and questions under product name on the product pages, follow these steps: Go to templates > Add block > Choose product bottomline from apps > Drag it to your desired location and save. Step 6: Add aggregate product review ratings to your catalog page To enable aggregate product reviews rating in your catalog page, add the following code to your shopify store. <div id={{card_product.id}}></div> Now, head to your store, and you’ll notice the site reviews widget and the product reviews widget displayed on your store. Related articles How to Import reviews using Kasplo Reviews? How to collect product reviews using Kasplo Reviews? How to change the look and feel of your review widget? How to collect picture reviews using Kasplo Reviews? Book a meeting

How to collect picture reviews using Kasplo reviews? In this article Step 1: Accessing the review option Step 2.1: Rating and write reviews Step 2.2: Upload photos (optional) Step 2.3: Submit review Step 3: Review moderation You will learn: Learn how you can collect customer feedback with pictures and showcase positive reviews with your audience.  Step 1: Accessing the review option After connecting your eCommerce site with Kasplo Reviews, customers can see the product reviews widget under each product. Step 2.1: Rating and write reviews Customers can click on the “Write A Review” option to share their thoughts on products by writing a review. Step 2.2: Upload photos (optional) Upon clicking “Next,” customers will have the option to upload photos of the product. Step 2.3: Submit review Users can submit the review using their valid email address, first name, and last name.  Step 3: Review moderation You’ll receive the customer’s feedback on the Kasplo reviews dashboard. Legitimate photos and reviews can be published, while others can be rejected. The published review will appear on the product page. Related articles How to Import reviews using Kasplo Reviews? How to collect product reviews using Kasplo Reviews? How to change the look and feel of your review widget? How to collect picture reviews using Kasplo Reviews? Book a meeting

How to collect product reviews using Kasplo reviews? In this article Step 1: Accessing the review option for product ​ Step 2: Writing and submitting reviews Step 3: Review moderation Step 4: Commenting on reviews Step 5: Managing reviews You will learn: Learn how you can collect customer feedback on products and showcase positive reviews with your audience. Step 1: Accessing the review option for product After connecting your eCommerce site with Kasplo reviews, customers can see the product reviews widget under each product. Step 2: Writing and submitting reviews By clicking “Write A Review” customers can rate the site, share their thoughts, and submit their feedback. Step 3: Review moderation You’ll receive the submitted feedback on the Kasplo reviews dashboard. Legitimate reviews can be published, while others can be rejected. Step 4: Commenting on reviews As the owner, you can reply back to the customer review by leaving comments and addressing feedback publicly or privately. Note: Publicly: Publish the review on the website along with your comments. Privately: Sends your comments to customers individually via email. Step 5: Managing reviews Regularly monitor and manage reviews to maintain quality and address customer concerns effectively. Related articles How to Import reviews using Kasplo Reviews? How to collect product reviews using Kasplo Reviews? How to change the look and feel of your review widget? How to collect picture reviews using Kasplo Reviews? Book a meeting

How to collect site reviews using Kasplo reviews? In this article Step 1: Accessing the reviews option on the site Step 2: Writing and submitting reviews Step 3: Review moderation Step 4: Commenting on reviews Step 5: Managing reviews You will learn: Learn how to collect customer feedback for your store and share positive reviews with your audience. Step 1: Accessing the reviews option on the site After connecting your eCommerce store with Kasplo reviews, customers can view the reviews icon on your store. Clicking the reviews icon opens a widget where you can see your existing reviews collected on your store. Step 2: Writing and submitting reviews By clicking “Write A Review” customers can rate the site, share their thoughts, and submit their feedback. Step 3: Review moderation You’ll receive the submitted feedback on the Kasplo reviews dashboard. legitimate reviews can be published, while others can be rejected. Step 4: Commenting on reviews As the owner, you can reply back to the customer review by leaving comments and addressing feedback publicly or privately. Step 5: Managing reviews Regularly monitor and manage reviews to maintain quality and address customer concerns effectively. Related articles How to Import reviews using Kasplo Reviews? How to collect product reviews using Kasplo Reviews? How to change the look and feel of your review widget? How to collect picture reviews using Kasplo Reviews? Book a meeting

How to import reviews into the Kasplo reviews app? In this article Step 1: Export reviews from your previous platform Step 2: Importing reviews into Kasplo You will learn: Switching to Kasplo doesn’t mean losing your existing reviews. You can import and display all your existing site and product reviews in your Kasplo reviews platform. Step 1: Export reviews from your previous platform Export them from your previous platform as a CSV file. Make sure the exported file matches the format of the sample CSV file given below. Click here to download the sample file. Step 2: Importing reviews into Kasplo Follow these steps to import reviews from the CSV file into the Kasplo reviews. From the Kasplo reviews dashboard go to “Settings” Select “Import reviews” On the choose the import review type dropdown select “Review” Click on “Browse” to upload the CSV file Click on “Import file” Once the import process is successful, the imported reviews will appear in the moderation section. From there, you can choose to publish or reject reviews according to your preference.  Note: For reviews with “Approved” or “Rejected” in the status column of your CSV, they’ll be automatically placed in the corresponding bucket. Related articles How to Import reviews using Kasplo Reviews? How to collect product reviews using Kasplo Reviews? How to change the look and feel of your review widget? How to collect picture reviews using Kasplo Reviews? Book a meeting

How to change the look and feel of your review widget? In this article Step 1: Accessing the widget editor​ Step 2: Change the look & feel of your product reviews Step 3: Change the look & feel of your site reviews You will learn: This article will guide you on how to use the widget editor to align with your brand’s tone and voice. Step 1: Accessing the widget editor Follow the flow below to access the review widget editor: Open Kasplo reviews platform Go to “Settings” Click on “Looks & Feel” There, you can customize the review widgets to suit your preferences. Step 2: Change the look & feel of your product reviews 2.1: Choose the status for your product reviews widget:  Select “Active” to display the review widget in your store.   Select “Inactive” to hide the review widget. Font family: Select your desired font style for displaying the reviews. Star color: Choose your preferred color for the star ratings. Button color: Set the color for the submit/next button. Button title color: Change the text color on the submit/next button. Step 3: Change the look & feel of your site reviews 3.1: Like product reviews, you can set the status for your site reviews widget and customize its appearance to match your brand. Fullscreen Video on Click Your browser does not support the video tag. 3.2: Choose either right or left to determine which side to display your site review widget on the website.  After making your changes, click “Save Changes” below to see the widget updates in your store. Related articles How to Import reviews using Kasplo Reviews? How to collect product reviews using Kasplo Reviews? How to change the look and feel of your review widget? How to collect picture reviews using Kasplo Reviews? Book a meeting