Help articles

Understand the statistics of your campaign In this article Step 1: Access statistics Step 2: Filter and search campaigns Step 3: Understand the overall statistics You will learn: Learn how to search and understand the overall statistics of your campaign performance, including metrics such as opens, clicks, bounces, spam reports, and more. Step 1: Access statistics From the Kasplo SMTP/API dashboard, navigate to the “Statistics” section. Here, you’ll find a “List of Your Campaigns” along with insights for each campaign. Step 2: Filter and search campaigns Use a filters to search a specific campaign Range: Filter your statistics by a specific date range. You can view data for a single day, a week, a month, or a custom period. Recipient Domain: This is useful if you want to see how your emails are performing for a particular company or industry (@kasplo.com, @gmail.com, @example.com). Sending Domain: Filter statistics based on the sending domain to analyze performance for different email accounts or platforms. Search by Email: You can search for specific emails by entering the email address in the search bar. Click the “Search” button to filter the results, or click “Reset” to clear the filters. Step 3: Understand the overall statistics From the “List of Your Campaigns,” you can view the performance metrics of your successfully completed past campaigns. Submitted: Total number of emails sent to your email provider. Delivered: Total number of emails successfully delivered to recipients’ inboxes. Opened: Total number of emails that recipients opened. Clicked: Total number of clicks on links within your emails. Unsubscribed: Total number of recipients who unsubscribed from your mailing list. Bounces: Total number of emails that bounced back due to invalid email addresses or other delivery issues. Spam Reports: Total number of emails flagged as spam by recipients. Related articles How to Import reviews using Kasplo Reviews? How to collect product reviews using Kasplo Reviews? How to change the look and feel of your review widget? How to collect picture reviews using Kasplo Reviews? Book a meeting

How to send an email using Kasplo API? In this article Step 1: Prepare your email content Step 2: Send your email using cURL Step 3: Verify the response Step 4: Monitor the campaign You will learn: Learn how to set up sender and recipient information, structure your email content, and send emails using the API. Step 1: Prepare your email content You’ll need to structure the email content, including dynamic attributes for personalization. Here’s a basic structure for your email request: From: Your sender email and name To: Recipient email and name Subject: The subject line of the email HTML Content: The body of your email in HTML format Example email structure curl –request POST –url https://in.kasplo.in/ –header ‘accept: application/json’ –header ‘api-key:YOUR_API_KEY’ –header ‘content-type: application/json’ –data ‘{ –email: { “from”: “senderalex@example.com”, “fromName”: “Sender Alex”, “replyTo”: [], “subject”: “Hello world”, “text”: “”, “html”: “html>Hello,This is my first transactional email sent from Kasplo.”, “recipients”: { “to”: [{ “name”: “John Doe”, “email”: “testmail@example.com” }], “cc”: [], “bcc”: [] }, “attachments”: [] } }’ Step 2: Send your email using cURL You can use cURL to send your email. Here’s the command you need to execute: curl –request POST –url https://in.kasplo.in/ –header ‘accept: application/json’ –header ‘api-key:YOUR_API_KEY’ –header ‘content-type: application/json’ –data ‘{ “email”: { “from”: “senderalex@example.com”, “fromName”: “Sender Alex”, “replyTo”: [], “subject”: “Hello world”, “text”: “”, “html”: “Hello,This is my first transactional email sent from Kasplo.”, “recipients”: { “to”: [{ “name”: “John Doe”, “email”: “testmail@example.com” }], “cc”: [], “bcc”: [] }, “attachments”: [] } }’ You can use cURL to send your email. Here’s the command you need to execute: Step 3: Verify the response After executing your cURL command, you should receive a JSON response indicating whether the email was sent successfully. Step 4: Monitor the campaign You can track the status of your emails and analyze performance via Kasplo’s real-time reporting and analytics. Navigate to the “Live feed” section in your Kasplo SMTP API to view detailed statistics, including delivery, open, and click rates. Refer to the help article to understand live feed (real-time reports). Related articles How to Import reviews using Kasplo Reviews? How to collect product reviews using Kasplo Reviews? How to change the look and feel of your review widget? How to collect picture reviews using Kasplo Reviews? Book a meeting

Add and export suppression emails In this article Step 1: Access suppressions Step 2: Add recipient in suppressions Step 3: Export or remove the suppressed emails You will learn: Learn how to add a recipient to the suppression list, and categorize the type of suppression. Also, how to export or remove suppressed email addresses. Step 1: Access suppressions To access the suppression list, navigate to “Suppressions” from the Dashboard. Here, you will find all email addresses that have been suppressed during campaigns, along with previously added ones.  Each entry will display the type of suppression and the corresponding timestamp. Step 2: Add recipient in suppressions Click on the “Add Recipient” button Enter the email address you want to suppress Assign the type of suppression from “Type” Dropdown Click on “Save” to suppress the recipient   Step 3: Export or remove the suppressed emails Export: Search for the recipient > Select > Click on “Request export”. We will share the suppressed list personally in your email. Or Remove: Search for the recipient > Select > Click on “Remove Recipient”. The selected emails will be removed immediately. Related articles How to Import reviews using Kasplo Reviews? How to collect product reviews using Kasplo Reviews? How to change the look and feel of your review widget? How to collect picture reviews using Kasplo Reviews? Book a meeting

How to generate a new API key? In this article Step 1: Generating a new API key You will learn: Learn how to generate a new API key to replace the old one. Step 1: Generating a new API key If you prefer using the API method, or if you need a new API key, follow these steps: Click on your username in the top-right corner of the dashboard. Select “Profile”. Scroll down to the “API Key” section. Click the regenerate (🔁) icon next to the API key. Copy the newly generated API key. Click “Update” to save your changes. This new API key will replace the old one, so be sure to update it in any applications where you use the API. And you will receive the API Key in the below format API key 9f878cf6f2404f6b81h70ac414879f Related articles How to Import reviews using Kasplo Reviews? How to collect product reviews using Kasplo Reviews? How to change the look and feel of your review widget? How to collect picture reviews using Kasplo Reviews? Book a meeting

Getting started with Kasplo SMTP/API In this article Step 1: Setting up SMTP credentials Step 2: Accessing Kasplo SMTP/API You will learn: Learn how to obtain your SMTP credentials and API key to log in to your Kasplo account.  Choosing between SMTP and API You have two options to send emails: SMTP: Ideal if you use an existing email application or prefer a more straightforward setup. API: Recommended for faster performance and large-scale email sending, but it requires more technical knowledge. Here’s a quick comparison: SMTP API Flexible with existing applications Three times faster No technical knowledge needed Requires coding knowledge Open protocol, easy setup Best for large-scale sending Step 1: Setting up SMTP credentials Once you’ve connected with Kasplo and added your sending domain, and user name, we will generate SMTP credentials to share with you. At the same time, an API key is automatically created and shared with you. You will receive the SMTP credentials in the below format Unset Smtp host : ‘smtp.kasplo.com’ Port      : ‘587’ Username  : ‘<smtp_user_name>’ Password  : ‘<smtp_user_password>’    smtp host: “smtp.kasplo.com”This is the SMTP host for Kasplo, which you’ll use to connect your email service to Kasplo’s platform for sending emails. Port: “587”Port 587 is the recommended port for secure email transmission, allowing reliable delivery of your emails through the SMTP server. Username: <smtp_user_name>Enter your unique Kasplo account username here, which is used for authentication when connecting to the SMTP server. Password: <smtp_user_password>Use the password provided to log in to your account. Note: You have the freedom to update the username and password whenever necessary. And you will receive the API Key in the below format API key 9f878cf6f2404f6b81h70ac414879f Note: If needed, you can generate a new API key once you log in to your Dashboard. Need help? Look here. Step 2: Accessing Kasplo SMTP/API You can log in to SMTP/API app using your credentials by visiting: Kasplo Webhook.   Related articles How to Import reviews using Kasplo Reviews? How to collect product reviews using Kasplo Reviews? How to change the look and feel of your review widget? How to collect picture reviews using Kasplo Reviews? Book a meeting

Capping and Pruning of emails In this article Step 1: Access capping and pruning Step 2: Capping the number of emails sent Step 3: Pruning the number of emails sent You will learn: Learn how to set daily or periodic email limits for individuals and stop sending emails after a certain number of unopened messages. This will help you avoid overwhelming your customers with too many emails. How it works: Capping: Limit the number of emails sent to a contact per day or over a specific period. Pruning: Limit the number of emails sent to a contact whose prior emails were not read.  Step 1: Access capping and pruning From the Dashboard > Settings > GLOBAL SETTINGS, scroll down to find the Capping & Pruning section. On the left side, you’ll find options for Capping, and on the right side, you’ll find options for Pruning. Step 2: Capping the number of emails sent In the Capping box, set the maximum number of emails to be sent per day to a particular contact. For example, if you enter 5, each person will receive at most 5 emails per day. Note: Maximum number of days you can add is 365 days. Step 3: Pruning the number of emails sent In Pruning, you will have two options: “Contact pruning by score” and “Contact pruning by day”. You can enable either of the methods. 1. Contact pruning by score: Limit the number of emails sent to a contact if previous emails haven’t been opened.   Example: If you set the limit to 4, no more than 4 emails will be sent to a contact if none of the previous emails were opened. Contact pruning by day: Limit the number of days emails are sent to a contact if previous emails haven’t been opened. Example: If you set the limit to 4 days, emails will be sent for up to 4 days, and if none of the emails are opened during this period, further emails will be paused. You can enable either of these options. Related articles How to Import reviews using Kasplo Reviews? How to collect product reviews using Kasplo Reviews? How to change the look and feel of your review widget? How to collect picture reviews using Kasplo Reviews? Book a meeting

Create and manage suppression list In this article Step 1: Create a suppression list Step 2: Manage the suppression list You will learn: Discover how to create a suppression list and automatically manage subscribers by adding them to the subscription list. How it works: Create a list to exclude specific email addresses from your campaigns. Automatically add subscribers to the right list based on their actions, such as unsubscribes, bounces, or complaints. This approach helps you effectively manage your email outreach and keep your lists clean and targeted. Step 1: Create a suppression list To access suppression management, navigate to Dashboard > Settings > GLOBAL SETTINGS> Scroll down until you find the “Global Suppression List” under the “Seed List” section. Click “CREATE SUPPRESSION LIST”. Enter the name of the suppression list in the pop and click on “CREATE” 2. To add contacts to the suppression list, click the (+) icon in the Action column, then select “Add contacts”. Input the contacts and choose the appropriate category from the dropdown menu. Finally, click “SAVE”. 3. To bulk import data, click the (+) icon in the Actions column, choose “Import contacts,” upload your CSV file, and click “Save.”Note: Download a sample CSV file by clicking here. 4. The number of emails added to the list will be displayed under “Number of IDs.” Next to that you can also check the status (Active/Inactive) of the list. 5. To export the seed list, click again on the (+) in the Actions column. Select “Export,” and the list will be downloaded in CSV format. 6.You can also view and delete the list from the Actions (+). You can automatically add contacts to the appropriate suppression list based on their actions. Step 2: Manage the suppression list Scroll down to the “Global Auto Subscriber Management” section below the “Global Suppression List”, from there you can auto-manage your suppression lists. 2. You can automatically manage actions like unsubscribes, bounces, and complaints by adding those contacts to the appropriate suppression lists. 3. To do this, select the “Auto Unsubscribe Suppression List” option and choose the list where you want to add your unsubscribe contacts automatically. This ensures that whenever a contact unsubscribes, they are added to this list, preventing future emails from being sent to them. 4.Select the “Auto Bounces Suppression List” option and choose the list where you want to add your bounced contacts automatically. This ensures that whenever a contact gets bounced, they are added to this list, preventing future emails from being sent to them. 5.Select the “Auto Complaint Suppression List” option and choose the list where you want to add your complaint contacts automatically. This ensures that whenever a contact spam complained, they are added to this list, preventing future emails from being sent to them. 6. Once lists are added, click on “Save” to automatically assign contacts to their appropriate list. Related articles How to Import reviews using Kasplo Reviews? How to collect product reviews using Kasplo Reviews? How to change the look and feel of your review widget? How to collect picture reviews using Kasplo Reviews? Book a meeting

Create a seed list In this article Step 1: Access seed list Step 2: Create a new seed list Step 3: Import and export emails into the seed list Step 4: Use the seed list You will learn: Learn how to create a seed list, export and import email addresses into the seed list, and how to use it. How it works: A seed list in email marketing is a group of email addresses used to test and monitor campaigns. It can include internal and external addresses to ensure emails look & feel, reach inboxes, and perform well. Testing with a seed list helps identify and fix issues, improving deliverability and engagement before reaching your full audience. Step 1: Access seed list From Dashboard > Setting > Select GLOBAL SETTINGS. At the top, you’ll find the Seed List section. Step 2: Create a new seed list Click on “CREATE SEED LIST” to add a new list. Enter the name of the list in the pop-up, then click “CREATE.” The list is now created. You can now add email addresses to the list to send the test email. Step 3: Import and export emails into the seed list To import emails into the list, click on the (+) in the Actions column. Select “Add contacts (+),” add the email IDs to the list, and click “Save.” 2. To bulk import data, click the (+) icon in the Actions column, choose “Import contacts,” upload your CSV file, and click “Save.” Note: Download a sample CSV file by clicking here. 3. The number of emails added to the list will be displayed under “Number of IDs.” Next to that you can also check the status (Active/Inactive) of the list. 4. To export the seed list, click again on the (+) in the Actions column. Select “Export,” and the list will be downloaded in CSV format. 5. You can also view and delete the list from the Actions (+). Step 4: Use the seed list Include the seed list when setting up a campaign to ensure that test emails are sent to the email IDs in the list, ensuring successful delivery of your campaigns. Refer to this help article to learn how to use a seed list while creating a campaign. Related articles How to Import reviews using Kasplo Reviews? How to collect product reviews using Kasplo Reviews? How to change the look and feel of your review widget? How to collect picture reviews using Kasplo Reviews? Book a meeting

AI content generator in drag & drop template builder In this article Step 1: Open your drag-and-drop editor Step 2: Launch AI Step 3. Write your prompt Step 4: Optimize your AI-generated content You will learn: Learn how to use launch AI to generate, edit, and rephrase content effortlessly in a drag-and-drop template builder. How it works: Easily generate new content, improve existing content, or get fresh ideas without leaving the template editor. Just select the text and give a command. The AI will generate content for you.  Step 1: Open your drag-and-drop editor To access the launch AI navigate to Campaigns > Manage Templates > Click on “CREATE TEMPLATE”. Select “Drag & drop editor.” Step 2: Launch AI Select the content container you want to add or edit. After choosing a container, click the “Launch AI” button located on the left side, and then you’ll see a prompt input field. Step 3. Write your prompt In the prompt input field, type in your command or the content you want to generate or improve. The AI will help you create new content or enhance existing text effortlessly. 2.If you’ve enhanced your existing content, you can find your previous version in the “Original” section within the container. Note: Original: Previous version of the content.AI Response: A new version generated by AI based on your prompt. Step 4: Optimize your AI-generated content In addition to Launch AI, Kasplo’s drag-and-drop editor includes built-in prompts located below the prompt input field, which you can use to optimize your content. Note: Fix Grammar: Prompt to correct any grammatical errors in your content.Make Shorter: Condense your content, making it more concise and easier to read.Make Longer: Expand your content, adding more details or information. Translate »: Translate your text into another language.Change Tone of Voice »: Modify the tone of your content, making it more formal, casual, friendly, or professional.Explain as an Expert: Provide a more in-depth and knowledgeable explanation of the topic.Add Emoji: incorporate emojis into your text. 2.Click on the preview button in the top right corner to review content changes in your template. Related articles How to Import reviews using Kasplo Reviews? How to collect product reviews using Kasplo Reviews? How to change the look and feel of your review widget? How to collect picture reviews using Kasplo Reviews? Book a meeting

How to add a coupon ? In this article Step 1: Access coupon creation Step 2: Create or Add a coupon Step 3: Manage and edit coupons You will learn: Learn how to create/add static and dynamic review coupons. Before enabling a review coupon email, you need to create or add a coupon in your Kasplo Reviews dashboard.  Step 1: Access coupon creation From Dashboard > Settings > Coupon > Click on “Add Coupon” on the top-right corner to create/add a coupon. Step 2: Create or Add a coupon Enter the coupon name in the “Coupon Name” text box you wish to create.  Eg: Site review coupon, Product review coupon, Picture review coupon, etc. 2.Choose the expiry date of the coupon from the “End Date” section. 3.Select the type of coupon you want to create: “Static” or “Dynamic” under the “Coupon Type” section. Static: A single coupon code that all recipients can use. Dynamic: Unique codes will be shared for each recipient. 4.If you select “Static,” enter the coupon code you created on your eCommerce platform in the text box. On selecting “Dynamic,” you need to upload a CSV file with the dynamic coupon codes so that each recipient receives a unique code.  Click here to download a sample CSV file. 5.“Enable” or “Disable” the coupon using the “Status” option. When enabled, the coupon will be active and available for use. When disabled, the coupon will be inactive and not usable by customers.   5. Click on “Add” to save the coupon you created. Step 3: Manage and edit coupons To access the created coupon, go to the Dashboard and navigate to Settings > Coupon. Here, you can view all your created coupons, check their status, see how many recipients have used them, and edit the coupons as needed. Refer the help article to learn how to send this coupon to your customers when they share a review. Related articles How to Import reviews using Kasplo Reviews? How to collect product reviews using Kasplo Reviews? How to change the look and feel of your review widget? How to collect picture reviews using Kasplo Reviews? Book a meeting